grocery delivery

India’s rapid adoption of instant delivery has reshaped urban services and the gig economy. Drawing on interviews with gig workers, policy analysis, and insights from platforms and consumers, we explore what could strengthen safety, stability, and fairness across India’s growing gig workforce.

From carefully mapped warehouses to smart algorithms guiding riders, peek into how groceries once reached homes in just ten minutes, revealing the choreography of technology, planning, and human effort behind ultra-fast delivery.

Indian households once relied on kirana shops, milkmen, weekly haats, neighbours, and seasonal buying for groceries. A nostalgic look at life before 10-minute delivery apps.

Chennai launches India’s first air-conditioned rest lounges for gig workers, offering food, grocery, and parcel delivery personnel a safe, dignified space to rest, recharge, and access essential facilities, setting a new standard for inclusive urban planning.

“We even received frantic phone calls from people stranded abroad in Sydney, Canberra, Toronto, desperately seeking our help to deliver goods to their elderly parents."