While Swaminathan was able to get relief from the consumer forum, many other complainants do not meet with the same success. Section 6 of the Indian Post Office Act of 1898 shields Indian postal authorities against legal cases.
After almost five years, the Forum has directed the insurance company to settle the claim and observed that childbirth does not indicate a living or dead child.
Shruti’s husband, Rajan Kamble, had been a maintenance worker at the Taj Hotel and the publication had carried a detailed story on how he had been shot by terrorists while he was ushering guests to safety.