Consumer Rights

The Consumer Protection Act 2019 is a law that protects the rights of all consumers. Here's what you can do if you're a victim of false advertisement or if you're sold a defective product.

Rajat Sharma sought a refund for a flight cancellation from Bagdogra to Chandigarh, and after several failed attempts, filed a complaint against Make My Trip. Here’s an account of the steps he followed.

Finding the service of coaching classes unsatisfactory, parents like Trilok Chand Gupta, Kinnar Choksi and Dilbar Singh knocked the doors of consumer courts. Here's how they got refunds for the paid fees

Pankaj Tripathi’s movie, Kaagaz is based on the life of Lal Bihari from Uttar Pradesh who was declared dead by the government. He fought a 'posthumous' battle for 18 years to prove that he is indeed alive.

When Rohit Patel from Ahmedabad was charged Rs 164 for a bottle of water, which is usually worth Rs 20, he refused to turn a blind eye. He undertook a five-year-long battle with the hotel at the Ahmedabad (Rural) Consumer Disputes Redressal under the Consumer Protection Act, 2019.

Bhaskar Jadhav from the Mumbai police was charged Rs 10 more than the MRP of an ice cream pack under ‘cooling charges’. He fought a case for five years to ensure such ‘charges’ went away.

Not just food and water, the RTI response has also revealed what is allowed in terms of 3D glasses as well. But there's a catch. #ConsumerAwareness

Are bank lockers the safest place for your valuables and important papers? Who is liable if the lockers get burnt or burgled? Read on to know how you can keep your valuables safe! #ConsumerAwareness

According to the definition, it is a trade practice carried out for the promotion of the sale. It is the distribution or utilisation of any goods or services by adopting a deceptive method or practice.

If you are paying for paper bags, perhaps a change is coming. The consumer forum has just asked Bata to provide them for free to all customers, given that a carry bag is essential to the purchase of the product #ConsumerRights