With the setting up of Indian Railway Catering and Tourism Corporation (IRCTC) in 1999, the aim was to tackle the crises of the poor quality of food, tardy service and overpricing.
Passengers on premium trains like Rajdhani, Duronto and Shatabdi will now be able to rate the food served through an online feedback form on tablets provided by the Railways.
The Southern Railway conducted the sixth heritage run of the steam loco, Express EIR 21, which lugged a single coach from Chennai’s Egmore to Kodambakkam.