ticket refund

In April 2014, the Vile Parle resident had booked train tickets on the Howrah Mumbai mail for his wife and son, who wanted to travel from Jabalpur to Mumbai in June 2014.

Chandan Kumar writes about the government's grievance redressal system and how it helped him.

Cancelling a confirmed train ticket will soon be just a phone call away, for passengers who book tickets from the counters at stations.