Railways

“In the past 25 years, I have ferried about 11,300 bodies to Ludhiana civil hospital’s mortuary on my rickshaw.”

Timely response from Indian Railways to passenger's SOS tweets have saved the day on numerous occasions.

Renewal of tracks on a large scale, regular safety reviews, improved safety training for staff as well as a close inspection of safety performance done between September 2016 and August 2017 are crucial factors that led to this favourable safety record.

Passengers seem to prefer the AC-3 coaches as they offer the same comforts as the AC-2 coaches but at a lower price.

In April 2014, the Vile Parle resident had booked train tickets on the Howrah Mumbai mail for his wife and son, who wanted to travel from Jabalpur to Mumbai in June 2014.

Mumbai is soon going to overhaul its transport ticketing system like other top cities in the world.

"Railway Board has decided that a policy provision will be made that existing Multi Purpose Stalls (MPS) at railway stations may be authorized to stock generic low-cost medicines, also in accordance with the Pradhan Mantri Bhartiya Janaushadhi Pariyojana (PMBJP) scheme."

Last year, when the Air Quality Index (AQI) was recorded at 275 in Ludhiana, environmental scientists visited the city. They even visited Mehra's office and were surprised at a discovery—the AQI at IRS officer Rohit Mehra's office was just 78!

While the laws and rules regarding consumer protection and standards of service are robust, it is another matter that the systems administering the remedies are slow and inefficient, and in fact, intimidating for the common man.

It was a gradual process for Surabhi, while there was a fascination, she says that just fascination is not enough to pass the examination. “To put in all that hard work, one must be aware of what you're getting into,” she says.