While Swaminathan was able to get relief from the consumer forum, many other complainants do not meet with the same success. Section 6 of the Indian Post Office Act of 1898 shields Indian postal authorities against legal cases.
While the colour of the uniform will remain the same, the new uniform carries the logo of 'India Post' on the pocket and the cap, along with red stripes on shoulders and shoulder blade.
Recently the Karnataka Postal Circle announced the launch of three new postal services, which shall make deliverance easier and more comfortable for its users.