When Rohit Patel from Ahmedabad was charged Rs 164 for a bottle of water, which is usually worth Rs 20, he refused to turn a blind eye. He undertook a five-year-long battle with the hotel at the Ahmedabad (Rural) Consumer Disputes Redressal under the Consumer Protection Act, 2019.
Bata Shoe Organisation recently appointed an Indian as Global Chief Officer for the first time. Surprising, since Bata set up its first Indian production unit, in 1932, at a small village named Konnar near Kolkata.
According to the definition, it is a trade practice carried out for the promotion of the sale. It is the distribution or utilisation of any goods or services by adopting a deceptive method or practice.
Pawan Kumar Agarwal CEO, FSSAI, in a statement, says, “We have decided to redefine our role as an organisation that helps align the expectations of key stakeholders, including scientists, testing labs, food businesses, state governments and consumers.”
If you are paying for paper bags, perhaps a change is coming. The consumer forum has just asked Bata to provide them for free to all customers, given that a carry bag is essential to the purchase of the product #ConsumerRights
While Swaminathan was able to get relief from the consumer forum, many other complainants do not meet with the same success. Section 6 of the Indian Post Office Act of 1898 shields Indian postal authorities against legal cases.