As a routine procedure before the surgery, she had to undergo a coronary angiogram. During the procedure, the catheter inserted into her body broke into three pieces, which were lodged near her three vital arteries, obstructing the blood flow.
While the laws and rules regarding consumer protection and standards of service are robust, it is another matter that the systems administering the remedies are slow and inefficient, and in fact, intimidating for the common man.
Haresh Koli’s wife, Reshma, accepted the cash, since he was unconscious and recuperating in the hospital. But as soon as he came to his senses, the first thing he did was to politely turn down the cheque offered by the Railways.