Better passenger experience

The aim behind this scheme is to achieve optimal utilisation of available berths in trains by reallocating vacant ones to those passengers who opted for the auto class upgrade, which in turn will help move waitlisted ones to the confirmed passenger list.

The document discusses themes like Infrastructure Upgradation, Passenger Experience, Preferred Freight Carrier, Non-fare revenue enhancement, ‘Zero’ fatality, Modernization by digitization & cutting edge technology, Organizational culture, Cost focus and Sustainability.