Anonymity can make the wimp feel like Hercules, who can even take on the powerful – even the External Affairs Minister Sushma Swaraj was subjected to some rather nasty comments, which were not just offensive but were bordering on threats.
While the laws and rules regarding consumer protection and standards of service are robust, it is another matter that the systems administering the remedies are slow and inefficient, and in fact, intimidating for the common man.
A recent decision by the Kerala government stated that amends would be made to the Labour law: these include directives to employers to limit women employees to work eight hours a day and provide a chair or stool, allowing them to sit.