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After many successful cases of Indian Railways assisting people with the help of Twitter, passengers are now aware of the place where their problems will be addressed instantly. The same happened this Thursday, when an 18-month-old child needed milk on a train that was delayed due to fog.
The baby was travelling with his mother and uncle Anil Kumar Yadav, on Manduadih-New Delhi Superfast Express. The family had boarded the train from Manduadih in Varanasi. As the train was running late, there was no milk left for the baby after some time, and the child started crying. The train was stuck somewhere between Allahabad and Fatehpur in Uttar Pradesh, and there was no pantry. This was when Anil contacted his brother Satyandra Kumar Yadav, who works in Delhi.
And Satyandra knew exactly what to do -
@sureshpprabhu@RailMinIndia Train No:12581/ MUV NDLS S F EXP में 18 महीने के मेरे बेटे को दूध चाहिए। ट्रेन काफी लेट है। PNR: 2856790486
— Satyandra Yadav (@ysatyandra) December 10, 2015
“We began looking for milk at all stations but could not find it… not even in Allahabad. Then, my brother, Satyendra Yadav, told me that he had spoken to somebody and that milk would be provided soon,” Anil told The Indian Express.
As always happens in such cases, the ministry tweeted back, asking for his mobile number.
@ysatyandra@sureshpprabhu pl give ur mobile no. we are making necessary arrangments — Ministry of Railways (@RailMinIndia) December 10, 2015
@ysatyandra@sureshpprabhu@GMNCR1@drmncrald Train will reach Kanpur stn at 10:30 we have done some arrangement.
— Ministry of Railways (@RailMinIndia) December 10, 2015
Later, a statement issued by Bijay Kumar, Chief Public Relations Officer (NCR), said that the family was provided with milk at Fatehpur and Kanpur stations.
The train was specially stopped at Fatehpur for 2 minutes.
@ysatyandra@RailMinIndia@sureshpprabhu Milk has been provided to passenger at Fatehpur station. — V.K.TRIPATHI (@drmncrald) December 10, 2015
@drmncrald@RailMinIndia@sureshpprabhu मेरे बेटे को दूध मिल गया है। रेल मंत्री @sureshpprabhu जी @drmncrald बहुत-बहुत धन्यवाद।
— Satyandra Yadav (@ysatyandra) December 10, 2015
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